Questions about 999 call handler training to locate serious incidents more quickly have been raised by the family of a 13-year-old boy who died while swimming in a river, an inquest has heard. Kane ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...