Earning a five-star review or a positive comment online are accomplishments all companies strive to achieve. Social proof like these can help build your reputation as a trustworthy business, ...

How important are online ratings and reviews? Our annual customer experience research found that 85% of U.S. customers say ratings and reviews help them decide if they want to make a purchase. That’s ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Ronald Goncalves is a contributor at DualShockers and a Venezuelan political scientist and economist who seeks to express his passion for video games through the always subjective interpretation of ...