Call My Agent! Season 4 is about a whirlwind ride as three seasoned agents – Grégory Montel’s Gabriel, Camille Cottin’s Andréa, and the enigmatic Thibault de Montalembert’s Mathias – scramble to keep ...
Call My Agent! spoilers follow. It's France's most addictive TV show – a comedy-drama set at the Parisian talent agency ASK, where well-known actors play exaggerated versions of themselves and the ...
In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...
Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...
Many of the headlines surrounding artificial intelligence (AI) and other kinds of smart tech feature worrying predictions about high-tech tools replacing jobs. They discuss extreme disruption of the ...
Forty-one percent of call center agents say that they want AI to tackle complex calls. Yet 40% fear that AI will one day take away their jobs. That’s the finding in a survey released today by AI ...
Call My Agent, the French series about a group of Parisian talent agents working at an agency titled ASK, has emerged as a hit over the years since it first premiered in 2015. The popular workplace ...
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