Existing call-center software was of the “older” kind, says the company's IT manager. The main reason for wanting to look at other systems besides the Meridian is because the Meridian is “costly, ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...

Last week, we suggested that “what comes next” after VoIP is the IP-based contact center. We also note that while IP contact center technology has been for several years a replacement for traditional ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Changes are on the horizon for Chatham 911 Communications Services. Along with a new multi-purpose facility at the Savannah/Hilton Head International Airport, Chatham County is working on a complete ...