Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

Zoom Virtual Agent can handle customer issues with context-aware responses. Agents benefit from AI Expert Assist to provide real-time sentiment analysis, smart note-taking, and automatic call ...

Videoconferencing giant Zoom has launched a new AI-powered conversational chatbot. Dubbed Zoom Virtual Agent, the new intelligent chatbot solution is touted to “transform the way businesses assist ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors. “Agentic AI is unlocking advanced intelligent self-service capabilities, and Zoom CX ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Zoom is doubling down on its customer experience (CX) capabilities, going beyond its roots in driving employee experience through its conferencing and collaboration tools as it looks to strengthen its ...

Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...

Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...