Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

Organizations are under increasing pressure to digitally transform in order to remain competitive. However, digital transformation can be a complex and daunting process. Change management is essential ...

“Seventy percent of corporate transformation efforts are doomed to fail.” International change leader and Harvard Business School professor Dr. John Kotter made this dire assertion more than 25 years ...

We are all familiar with the clichéd mindset: Change is hard. Undoubtedly you can think of countless examples in your organization where an effort at change failed — be it at a procedure, individual, ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

The clock strikes midnight. Confetti rains down as the band triumphantly breaks into their traditional rendition of Auld Lang Syne. Optimism for the upcoming year is projected by the corporate ...

Why do we ignore strategies that have been proven repeatedly to be successful in changing behavior for the better? Often, the answer is simply because change is complicated and takes time. But what if ...

Businesses must emphasize the importance of clear processes for requesting, reviewing, approving, and implementing changes, rigorous testing and validation, and continuous improvement to ensure ...

Whether adding a new manufacturing line, evaluating product formulation changes or upgrading facility utilities or infrastructure, a defined process whereby all internal stakeholders participate is ...

Identifying available project management methodologies (PMM) is one thing, deciding which one works best for a particular project is much more complicated. Here's how to make the right choice. In “How ...