Chatbots consistently overestimate how strategic humans are, leading them to make decisions that look smart in theory but ...

You're probably familiar with chatbots because you've used them in some form within your business's digital presence, or you’ve at least interacted with one at some point in your own customer journey.

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

Explore AI chatbot examples like ChatGPT, Gemini, and Jasper, and see how they transform your business' productivity. Artificial intelligence (AI) is transforming business operations by significantly ...

The marketing industry has bot fever. Years after smartphones were a shiny, fresh trend, the industry is ready for something new. So it's no surprise to see platform-agnostic chatbots already labeled ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

In this special guest feature, Vikram Khandpur, Chief Product Officer at Sinch, discusses how at the core of its capabilities, chatbots bring to life data-backed communications technology. Vikram is a ...

Over the last five years the use of highly personalized artificial intelligence chatbots — called companion chatbots — designed to act as friends, therapists or even romantic partners has skyrocketed ...

Italy's antitrust watchdog has ordered Meta to suspend WhatsApp terms that could block rival AI chatbots as part of a broader ...

Italy’s competition watchdog has moved aggressively against Meta, ordering the company to scrap WhatsApp rules that blocked ...