In this week’s airline news, Southwest has released some details about new perks for its most frequent customers when it transitions to assigned seating and two-class service; the Transportation ...

If you want to fly nonstop first class from Tokyo to London and want the privacy afforded by a suite, be prepared to pay as much as US$27,000 on All Nippon Airways or Japan Air Lines. Or just slum it ...

What began in 1994 as an online bookstore from Jeff Bezos’ garage has transitioned into one of the most dominant platforms in global e-commerce. Over the years, Amazon’s transformation has redefined ...

There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial ...

The article reviews several airlines offering first-class service, highlighting their strengths and weaknesses based on factors like privacy, service quality, amenities, and destination coverage.

“Best-in-class” customer service and support is what all services organizations strive to achieve. However, many experts suggest that attaining best-in-class status in all aspects of customer service ...

BermudAir Embraer 175 prepares for take-off. The new all-business class airline begins service from the U.S. East Coast to Bermuda at the end of August, 2023. Fall is coming, and warm water and ...

World Class IT Service Delivery. By Peter Wheatcroft. Published by BCS. ISBN: 1902505824. Price: £25. Peter Wheatcroft, author of World Class IT Service Delivery has little time for those who moan ...

An icon in the shape of a lightning bolt. Impact Link Last November, I took a chance. Despite never having flown Turkish Airlines before, I found a bargain economy-class ticket to Dubai and booked it.

(1) A classification assigned to users of a telephony network that gives them particular rights and privileges. In an internal telephone system, it can include the ability to make international calls ...