Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...

The employee-friendly job market is making waves across the legal industry, including with customer support professionals, according to some legal tech and service providers. But for the most part, ...