Smart Communications™, a leading customer engagement technology provider for regulated industries, today released its 2026 Customer Experience Benchmark research findings , the most comprehensive ...

Patients' lives are being put at risk by poor communication from health care professionals in hospitals worldwide, according to new research my colleagues and I conducted. Our analysis included 46 ...

Healthcare communication costs trust, which is essential for good patient care. That loss of trust also translates to tangible healthcare costs. “During our first conversation, all I could think about ...

A Department of Homeland Security inspector general report found the Secret Service missed multiple opportunities to respond ...

Passengers riding Waymo robotaxis on July 4 found themselves stuck when vehicles failed to respond to emergency conditions, ...

Communication touches every part of an organization. When it’s effective, organizations thrive. When it’s lacking, they struggle — often in ways that are hard to diagnose and costly to ignore. This ...