The conversation analytics IT sector is strong and picking up momentum, due in large part to generative artificial intelligence (genAI)’s contributions. These solutions, first known as speech or text ...

Contentsquare, a digital analytics company, announced on July 30 that it has signed a definitive agreement to acquire Loris AI, a conversation intelligence platform. The acquisition aims to provide ...

New integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, a ...

While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud™ for game changing actionable insights to transform team productivity and customer experience, ...

CallCabinet sets the pace with more innovative AI analytics features and call recording functionality delivering organization-wide, cross-platform insights. This iteration of our Conversation ...

Embedded in every conversation or interaction with a customer are valuable insights that CX and business leaders should cultivate to improve everything from product innovation to operational ...

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