Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer communication with greater consistency, responsiveness ...

OpenAI announces ads in ChatGPT for free and Go tier users, reversing CEO Sam Altman's anti-ads stance as the AI giant confronts massive losses and infrastructure costs.

Joseph Weizenbaum realized that programs like his Eliza chatbot could "induce powerful delusional thinking in quite normal people"