As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

The future of sales may no longer hinge on how quickly humans can organize their pitch decks, analyze customer data or ...

HubSpot is set to expand access to one of their artificial intelligence (AI) agents: Breeze Customer Agent. Starting next month, it will be available to all Pro and Enterprise customers. With an eye ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

Customers want problems solved quickly and questions answered accurately. You need to turn your agents into super agents to meet those expectations. I used to work as a customer service agent. My ...

Generative AI has threatened, or promised, to disrupt every industry out there, and customer service is no exception. In fact, the tech has already found its way into customer care centers. According ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address customer needs. There’s more demand on the contact center workforce now than ...