If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

The MarketWatch News Department was not involved in the creation of this content. A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of ...

Angry, frustrated, and entitled customers just come with the retail territory. After a while, you realize that staying calm and disinterested is the best way to really get under their skin. This guy ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

An angry customer at a McDonald’s in Houston, Texas, fatally shot a man who was trying to calm him down, police say. Getty Images/iStockphoto A McDonald’s customer who was angry about his order shot ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...