Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Alec Lucas: Customer service complaints have always been sort of a feature of Vanguard’s history. If you go back to the days when Bogle led the firm—this is a point that I made at that ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

What’s the point of having rules if you’re not gonna enforce them? That’s a good question, huh? And the person who wrote this story on Reddit definitely grappled with it until they figured out what to ...

Here’s something most small business owners have probably never considered: Customer complaints don’t have to be considered a problem. In fact, they can be a tremendous source of goodwill and business ...

Some Walmart shoppers are grumbling about the retailer's self-checkout lanes. The benefit of self-checkout is in the eye of the consumer. For every shopper who is upset there's no self-checkout lane ...

Frontier Airlines received the most customer complaints for the third year in a row, as complaints against US airlines reached a new record in 2024. According to a new report, last year was the fourth ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...

Some Walmart shoppers are grumbling about the retailer's self-checkout lanes. The benefit of self-checkout is in the eye of the consumer. For every shopper who is upset there's no self-checkout lane ...