NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

NEW YORK & LONDON--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on transforming customer conversations, announced today that it has been named a ‘Leader’ in the IDC ...

TORONTO--(BUSINESS WIRE)--Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that ...

OpenText Corp., the maker of a diversified set of cloud-based information technology and knowledge management products, today unveiled a set of enhancements and new products around the theme of ...

Organizations need to update and optimize their customer communication management systems for financial services in response to various reasons, such as mergers and acquisitions or discontinuation of ...

Communication is key to any successful business. This is especially true when operating across borders, time zones, and cultures. The rise of global teams has changed how organizations collaborate and ...

Discover the essential digital tools modern service companies need to streamline operations, improve customer experiences, ...

NEW YORK, June 16, 2026 (GLOBE NEWSWIRE) -- Smart Communications™, a leading customer engagement technology provider for regulated industries, today released its 2026 Customer Experience Benchmark ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Over a decade in the property management business has given me myriad experiences with tenants and their most common complaints. By far, the biggest complaint that we hear consistently relates to ...