Through social media, virtually anyone, anywhere in the world, can be heard. Unfortunately for many businesses, an individual's comments might not always be complimentary. This is prompting more ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

Creating an intentional customer focus goes far beyond taking care of customers and achieving acceptable levels of customer satisfaction. An intentional approach also shapes a company’s culture, ...

We list the best contact management software, to make it simple and easy for businesses to track communication with organizations and automate marketing to customers. Managing your contacts can be a ...

Businesses within the transportation industry have a much greater amount of exposure to the public than many industries. Consider that many transportation companies not only maintain a customer ...

The contact center is often overlooked, yet it is a critical component of any organisation's service and experience architecture. It's within the walls of this hive of activity that people, processes ...

Multichannel success depends in large part on having a solid strategy for keeping in contact with your house list. Most marketers know this, but knowing how to develop and execute a plan for ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

FORT LAUDERDALE, FL / ACCESSWIRE / December 11, 2017 / When Singapore-based Everise acquired U.S.-based C3/CustomerContactChannels a year ago, it did so with a vision to be a disruptive force in the ...