Name any part of the customer journey, like onboarding, support, retention and upselling, and it’s pretty much guaranteed that you’ll find a B2B customer management tool for it. But with so many tools ...

NetSuite, a provider of hosted customer relationship management software, plans to debut an updated version of its services Thursday that aims to give users more powerful tools to sort data. NetSuite ...

NinjaOne®, unifying IT to simplify work, today announced it has been recognized as a Customers' Choice for Endpoint Management Tools in the 2026 Gartner Peer Insights™ Voice of the Customer Report.

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Nutshell reports that small businesses benefit from CRM systems, improving customer retention and sales, while starkly contrasting with larger firms' efficiency.

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Customer identity and access management (CIAM) is the basis to improve management and control of third parties’ access to a business. Here are the top seven CIAM tools currently in the market.