This past January, I hosted a panel discussion with marketing leaders from three of the top 10 dealer groups as part of the 2021 J.D. Power Auto Summit. The subject of that panel was centered around ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Exceptional customer service goes beyond simply meeting expectations; it involves building meaningful connections with customers, anticipating their needs and delivering personalized experiences that ...

To improve customer loyalty, organizations must address this gap by implementing effective data management, advanced AI and strategic human interaction. Customer support is a vital function for any ...

One of the most important and challenging objectives in operating a high-value call center is to provide services that consistently meet (and exceed) customer expectations. The imperative to identify ...

We are Calendar, trying to make the world a much more productive place. Check us out online at https://www.calendar.com. We uphold a strict editorial policy that focuses on factual accuracy, relevance ...

Customers today yearn for an authentic human connection with the brands they patronize, yet many companies still rely on mass marketing tactics and transaction-based engagement models that treat ...

Members of Fast Company Executive Board share their expert insights. [Image: Courtesy of the individual members.] The Fast Company Executive Board is a private, fee-based network of influential ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. They believe that neglect happens when customers feel ignored ...