Corporate or organizational culture is the overall atmosphere within a business that develops over time through vertical and horizontal communication and evolution of shared norms and values. Company ...

Two out of three organizations are experiencing a growing demand for customer service training, according to a Novations Group, a global consulting organization based in Boston Two out of three ...

A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...