Salesforce Inc. is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to build and deploy AI agents quickly. Today Salesforce announced Help Agent, ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. This voice experience is generated by AI. Learn more. This ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3. Here's what's new and why you should be paying attention. Today, Adams says, ...

70% of service organizations using AI agents report positive outcomes within 60 days of deployment. Agentic AI adoption for service organizations has grown from 39% to 66% in the past 12 months. A new ...