ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. This voice experience is generated by AI. Learn more. This ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...