Opinion Research Corp. of Princeton said today that in its latest “Ouch Point” study, one in five U.S. respondents, or 20 percent, cited “hard to understand representatives with thick accents” as ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Tthe Consumer Financial Protection Bureau announced an action against Apple (AAPL) and Goldman Sachs (GS) “for customer service breakdowns and misrepresentations that impacted hundreds of thousands of ...

The Consumer Financial Protection Bureau, or CFPB, has taken action against Apple (AAPL) and Goldman Sachs (GS) for “customer service breakdowns and misrepresentations that impacted hundreds of ...

Opinions expressed by Entrepreneur contributors are their own. We often like to talk about great customer experiences (and how content fits into them), to give you positive examples of how to reach ...

Following an investigation, the Consumer Financial Protection Bureau (CFPB) today announced it has fined Apple and Goldman Sachs nearly $90 million combined for "Apple Card failures" related to ...

The Consumer Financial Protection Bureau (CFPB) has taken action against Apple and Goldman Sachs for “customer service breakdowns and misrepresentations that impacted hundreds of thousands of Apple ...