CAMBRIDGE, Mass., Dec. 26, 2017 (GLOBE NEWSWIRE) -- Pegasystems Inc. (NASDAQ:PEGA), the software company empowering customer engagement at the world’s leading enterprises, today announced it received ...

NEW YORK--(BUSINESS WIRE)-- Sprinklr (CXM) (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the ...

Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

Service and Support Leaders Should Redeploy Human Agents to Drive Growth, Not Pursue Complete Automation STAMFORD, Conn.--(BUSINESS WIRE)-- By 2028, none (0%) of the Fortune 500 companies will have ...

NEW YORK, Aug. 28, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer ...

Jue 10, 2025 -- By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many ...

STAMFORD, Conn.--(BUSINESS WIRE)-- By 2028, none (0%) of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner, Inc, a business and technology insights ...

NEW YORK, Sept. 2, 2025 /PRNewswire/ -- PolyAI, a leader in enterprise conversational AI, today announced it has been recognized in multiple 2025 Gartner reports, including the Hype Cycle for Customer ...

STAMFORD, Conn. June 25, 2025 -- Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according to Gartner, Inc. “AI and rapidly ...

Celigo is the Only Vendor Named as a 2025 Gartner® Peer Insights™ Customers’ Choice for Integration Platform as a Service (iPaaS) Celigo today announced its recognition as the only Customers’ Choice ...