Los Angeles Times

Intuit finally backs down--all the way down--in its TurboTax fiasco

Intuit, the maker of the popular TurboTax software program, has finally gotten the message that when you’ve outraged a large portion of your customer base, responding with half-measures doesn’t work.
ProPublica

Do You Work in Customer Service? We’d Like to Hear About Your Work-From-Home Jobs.

We’re doing some research into what it’s like to work at customer service contracting firms such as Working Solutions, Concentrix, Arise, KellyConnect, Sykes, LiveOps, NexRep, Sitel or Direct ...
Krebs on Security

Intuit Failed at ‘Know Your Customer’ Basics

Intuit, the makers of TurboTax, recently introduced several changes to beef up the security of customer accounts following a spike in tax refund fraud at the state and federal level. Unfortunately, ...
Technologizer

Intuit Does Customer Management for Small Business

As much as any major software company around, financial mainstay Intuit is in the ongoing process of reinventing itself for the Web. So it makes sense that its newest small-business offering is ...
CRN

Intuit Service Outages Leave Frustrated Customers In Their Wake

The service failures occurred Monday, Tuesday and Friday, although some businesses had trouble accessing the applications for much of the week. "The outage has lasted the better part of this week, ...
Business Wire

Ooma Office Business Phone Service Now Integrates with Intuit QuickBooks, Boosting Customer Experience

SUNNYVALE, Calif.--(BUSINESS WIRE)--Ooma, Inc., a smart communications platform for businesses and consumers, today announced the integration of its Ooma Office business phone service with Intuit ...
Los Angeles Times

Intuit changed TurboTax this year, triggering an enormous customer uproar

Intuit’s TurboTax software program long has been the king of do-it-yourself tax preparation, with nearly 30-million customers and a market share of 60-65%. But you probably won’t lose money betting ...