Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways’ tech-first customer service operation. Some said they lost thousands of dollars. On March 31, I received ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an elaborate scheme to defraud passengers. Holiday travelers are falling victim to ...

Pacific Gas & Electric Co. is warning customers about an emerging utility scam in which fraudsters demand immediate payment to avoid service disconnection ...

Need help with your phone or laptop? Watch out for what's known as the "tech support scam," which is now targeting Apple customers as much as Microsoft Windows users, who represented most victims in ...