SALT LAKE CITY — This past tax season, Kristen Fillerup paid a pro to help prepare her taxes. At least, she thought she did. She heard back that her payment didn't make it. "I thought, 'No, wait a ...

Customer service scams: Safeguarding yourself in the era of AI fraud Artificial intelligence has quickly become a trusted companion in daily life. Whether it’s asking a chatbot for help making a ...

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Have you ever complained about a business on social media to try to get their attention? Perhaps you’ve tagged an airline on X (formerly Twitter) when your flight got canceled, or a company you ...

Artificial intelligence has quickly become a trusted companion in daily life. Whether it’s asking a chatbot for help making a recipe at home, using a voice assistant to manage your busy schedule, or ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...