Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

Save time, boost service and run better in-house training meetings! We give you all the materials to conduct quality in-house training meetings! These systems are used by hundreds of contractors ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...