The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. This article is more than 5 years old. Do companies that started as ...

I have a little customer service problem. You see, I’m a customer service representative and always have been. It doesn’t matter what job I’ve ever held, restaurant hostess, medical assistant, movie ...

Your approach to customer service can play a big part in the success of your business. There are plenty of ways to handle customer service, but the strategies behind them can be broadly described as ...