Brands that need to speed up their customer-support emails at the risk of losing those shoppers have a new tool from Emplifi. The company has added a product to its Service Cloud offering: Email ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In order to stay ahead, businesses often need to adopt new ...

Clients hire virtual assistants to tasks off their plates. VA’s support and sometimes run the back end of a client’s business so that the founder can concentrate on growth and high-level strategies.

Find the latest Virtual Assistant news from WIRED. See related science and technology articles, photos, slideshows and videos ...