Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

Overview: Gmail AI tools like Help Me Write and Smart Search streamline email writing, helping users respond faster with ...

How many unread emails are sitting in your inbox right now? I have 10 in one inbox, 23 in another and about 98 in my personal one — and all of them stress me out. The average American, by the way, has ...

Salespeople, recruiters and managers all need to communicate quickly and effectively. But that is often a challenge. Most professionals have a range of other tasks on their to-do lists besides tending ...

If you’re writing an email message with a call to action that motivates people to take an action, then you need to exploit the benefits of the item you’re offering. Whether that item is one of the ...

It's tempting to offload email to AI—but I, for one, will resist the urge.

Gmail's 'Help Me Write' feature, powered by Gemini AI, streamlines email drafting by generating polished text based on user ...

Emails are one of the most common forms of communication these days, especially in business. Whether you’re sending correspondence about a job prospect, a business recommendation, or some other ...

Whether you felt you aced the interview or bombed it, a thank-you note is critical to remain a candidate in competition for a job. I've listened to numerous executives in interview debrief meetings, ...

The following excerpt is from Susan Gunelius’ book Ultimate Guide to Email Marketing for Business. Buy it now from Amazon | Barnes & Noble | iTunes | IndieBound Before you write an email message, you ...