There are two parts to every technology failure: the issue itself and the difficult process of explaining the problem to unhappy customers. Although technical failures are unpredictable, end-user ...

For at least three decades, we’ve known that climate change is happening and had much of the technology required to fix it. In that time, instead of solving the issue, total carbon emissions due to ...

The first failure of Government with respect to the increased traffic fines that have thrown the public and relevant ­Government offices into states of panic and chaos was not ­announcing ...

Anyone who speaks, either professionally or for one’s job, experiences a failure of attempted communication at least occasionally. The audience isn’t right for the speaker, the topic isn’t right for ...

Greek air traffic radio failure on January 4, 2026 halted flights, stranded travelers and triggered Europe-wide travel chaos ...

Sometimes, despite everyone's best efforts, business communication breaks down. Whether it's between customers and a business or between managers and employees, those involved often wonder what went ...

Massive shipping delays last month at Netflix were caused by hardware failure. Although diagnosing hardware problems can be tough, Netflix gets the dunce award for lack of transparency in the face of ...

We all aspire to be better communicators. We all know that communicating well will help us accomplish our goals, impress our colleagues and our superiors and generate business. We all want to feel ...