Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. This high turnover rate comes from several different factors that existed before the start ...

I have written numerous times about the value of small items when it comes to how customers perceive service providers. Small things like a person's tone of voice. Or their choice of words. Or how ...

Employee training and communications software provider Axonify has acquired Nudge, an employee communication and execution platform. This combined company will aim to simplify frontline team ...

You want your frontline workers to have the information, resources and support they need to boost engagement and maximize productivity. This quiz will help you get there! The following 10 questions ...

BOSTON, May 31, 2022 /PRNewswire/ -- MindEdge Learning, the cutting-edge online learning firm, today announced the launch of Frontline Manager™, a new certificate program designed to train the next ...

The vast majority of organizations use on-the-job training by managers in order to meet their front-line training goals, but high turnover is a common obstacle to providing that training, according to ...