Prominent American sociologist Randy Hodson coined the term “management citizenship behavior” (MCB) in a 2002 article and it still rings true today. His research concluded that MCB reduces conflict ...

But you can also be smart enough to be generous, thoughtful, and kind. You can build people up instead of tearing them down.

I was ringside at an MMA match, sitting at a private table with millionaires, former Navy SEALs and nonprofit board chairs. And I was relieved and grateful when a guest near me confided quietly, “You ...