Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Analytics and observability firm PagerDuty Inc. today announced new generative artificial intelligence and automation features for its PagerDuty Advance platform, developed in collaboration with ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

In the past, the most common way to measure the safety performance of a business was to look at “lagging” indicators. The number of incidents and injuries would be metrics tasked with painting a ...

Incident Management is a process that allows the University to manage the impacts of the incident either until it is under control or contained to manage the impacts or until a business continuity ...

The world of incident management is changing. Going back decades, it's been a great badge of honor to carry a pager. It meant you were an important person with an important job. You were someone who ...

Organizations, regardless of their size, encounter incidents that lead to prolonged downtime, significant revenue losses, and unhappy customers. These incidents can be related to anything from ...

When you think ‘Incident Management’—think PPM. For over twenty-five years, PPM has helped organizations meet their risk, performance, and intelligence objectives with event-driven Incident Management ...

It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...