If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Fayette County Public Health (FCPH) recently conducted a series of staff training exercises focused on administrative ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

The Napa Valley College Customer Service Academy is providing a special blended Customer Service Academy Training to enhance internal customer service called Attitude in the Workplace and Teambuilding ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...