A recent Harvard Business Review article suggests that the best way to do this is to connect the new recruit with your existing employees — a good idea, if not an obvious one. But the article focuses ...

In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...