We’ve all seen it: A deviant behavior is repeated, without catastrophic results, and eventually becomes the accepted social norm for the organization. This process is called the “normalization of ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

Most pilots have probably heard the story from Greek mythology about Icarus, the ancient aviator who flew too close to the sun and came crashing down into the sea. Since it was Daedalus, his father, ...