There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Saint Louis University's health care quality and performance excellence graduate certificate is for students who want to focus on areas of health operations management, including quality improvement, ...

PROSPER is a peer review service to promote at individual nuclear power plants the process and practice of learning from operating experience. It is part of the IAEA’s services for Member States to ...

In healthcare, quality reporting is often treated like a tax: Inevitable, complex and disconnected from frontline care. But what if it could be something else entirely? For decades, frameworks like ...

Managing pilots for maximum efficiency - while complying with a mass of safety-related regulations - is not easy, especially when the goalposts keep moving. Regulations change and develop, as is ...

Business success depends on quality processes and outcomes at every level. Quality management ensures customer satisfaction, operational efficiencies, and increased revenue. However, not all ...

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

"Frustrating" is the word Duke Okes uses to describe his reaction to the question, "What performance measures should I use?" The author of "Performance Metrics: The Levers for Process Improvement" ...

This strategic appointment aligns with the Group’s commitment to operational excellence, quality assurance, and sustainable ...