Gryphon AI, the leading provider of Enterprise Contact Compliance solutions, today announced the launch of Gryphon ONE for Salesforce on Salesforce AppExchange, the leading enterprise marketplace for ...

Merger and acquisition (M&A) deal values recorded a 5.3-times increase year-on-year (y-o-y) in the third quarter of calendar year 2018 (Q32018) driven by outbound activity, according to a dealtracker ...

As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

Merger and acquisition (M&A) activity slowed in the first half of 2021 in India with inbound M&A deals falling to $14.4 billion from $26.1 billion in the year-ago period, according to a report by PwC.

There are two types of mathematical measurements for SDRs: ROI and activity metrics. They are both important and interrelated. Both must be considered carefully before building or scaling a sales ...