The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

The use of AI amplifies the strengths of frontline staff and supports the dynamic nature of in-store service. Through smarter ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

Predictive analytics is a game-changer for businesses looking to boost their profits. By using data to forecast future trends and customer behaviors, companies can make smarter decisions that directly ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Throughout my journey leading Digitate, I've witnessed a profound transformation that's ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

It is evident that artificial intelligence, along with its various technologies, is making a positive impact on user and customer experience. We are witnessing the integration of AI into the public ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. It's easy to see why predictive analytics has such a powerful pull ...

Customer-focused student lender adopts a more efficient income assessment solution, improving the borrowing experience for students and co-signers. SAN DIEGO--(BUSINESS WIRE)--Point Predictive, the AI ...