By one definition, the check sheet probably does constitute a process. It just isn’t the most useful definition. * Overall, I agree with you – everyone would be better off starting with a redesign of ...

Researchers have developed a new method that allows users to redesign process workflows by simply chatting with an AI. Dubbed "Conversational Process Model Redesign" (CPD), the technique combines ...

Too often, thoughtless systems and processes sap our doctors and hurt our patients. But the cures can be worse than the diseases. Crowdsourced Healthcare: What Britain’s Doctors Ordered? "Design ...

Strong leaders put business transformation in the hands of all employees. by H. James Wilson and Paul R. Daugherty In the late 1940s an engineer named Taiichi Ohno began developing the Toyota ...

If your lending process was rated by your borrowers the way they would rate a restaurant, how high would your rating be? A five, the top number? A two, perhaps? Or maybe they wouldn’t even want to ...