Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

People are often taught to suppress their emotions and get over it. Emotions don’t just disappear. Unexpressed feelings shape ...

International relations, as both a field of study and of operational activity, is based on a type of “rational conceit,” to borrow economist F. A. Hayek’s term. In this case, the conceit is that ...

Companies continue to look for every possible edge to connect with, market to, and close sales with prospects and repeat customers. And technologies continue to evolve to help improve marketing ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

I wrote this essay with Anthony Evans and Gideon Goldin. It is common to think that emotions interfere with rational thinking. Plato described emotion and reason as two horses pulling us in opposite ...

Understanding customers’ needs and feedback has always been important for businesses. But it’s not just about identifying whether customers are satisfied or dissatisfied; the real value lies in ...

Artificial intelligence has changed how we work, collaborate and create, but let’s pause for a moment and ask: Can AI do more than just work for us? What if AI could truly work with us? Not as a ...

The keywords assigned to papers by authors in the field of affective computing were analyzed for frequency and co-occurrence, and the core keywords among them were clustered to get five clusters.