Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better ...

Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service Cloud ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...