ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...

I wanted to bring you a few of the letters we get throughout the year from customer service representatives, managers, owners and everyday folks. They e-mail or write about what happened to them and ...

The Telephone Doctor usually gets asked: "What are the best customer service tips?" Recently, someone asked about the worst customer service mistakes. So, to make it even, we've compiled the ten worst ...