NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its record-setting service disruptions. The nation’s largest statewide public ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...

NJ Transit’s new customer advocate has his work cut out for him. Since 2017, there have been numerous hellish summers. Train cancellations are up year-round. This year, NJ Transit passed a 15% fare ...