The use of AI in call centers is changing the approach many organizations take to customer service. By automating routine inquiries and providing real-time insights, AI helps companies cut down on ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

New Laivly research finds board-level scrutiny is forcing CX teams to declare early success on AI projects that aren't ...

About Newo.ai . Newo.ai is a San Francisco–born AI startup building human-like AI Receptionists and Agents for small and medium businesses. Its platform enables businesses to an ...

Motorola Solutions has bought HyperYou, a startup whose AI solution aims to help emergency call centers handle nonemergency calls. Terms were not disclosed. The acquisition of HyperYou brings together ...

Telus Digital is facing union and public criticism after reports revealed it used AI technology from Tomato.ai to alter offshore call-centre agents’ accents in real time without informing customers.