Both Vrbo and Airbnb have been removing listings and taking other actions against malicious hosts or those who are clueless about hospitality. Vrbo's new policy should be seen in that context. Vrbo ...

If Vrbo's new host cancellation policy looks familiar, it's not dissimilar from the one Airbnb imposed a few months ago. Vrbo last month reversed a longstanding policy on guest refunds and host ...

When Charysma Adams shows up at her Vrbo rental for a one-night stay, the access code doesn’t work. But when she asks for a refund, the owner blocks her. Can she get her money back? Question: I booked ...

A guest uses the hairdryer that came with his Vrbo rental, and the next thing he knows, he’s being blamed for a major electrical problem and hit with a $1,000 bill. Here’s what happened. Vrbo took ...