There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

The next phase of consumer interaction with AI technology will move far beyond chatbots, according to a panel of AI experts speaking at CES on Monday ahead of its official Jan. 7 kickoff. AI agents, ...

Glendale-headquartered California Credit Union has announced the launch of “Georgia,” a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7. Named in honor of ...

Meet ISAAC, the AI assistant transforming virtual office support with intelligent automation, analytics, and seamless ...

Enterprise applications vendor Unit4 has long been an advocate of what it calls self-driving ERP. This week, it is taking a big step closer to realizing that vision with the roll-out of Ava, its ...

North Island Credit Union is offering members a new generative AI-powered chatbot in an effort to keep pace as the emerging form of machine learning takes hold in financial services. Processing ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

For the past two years, much of the public conversation around romantic AI companions has centered on AI girlfriends. That ...

China is set to tighten its grip on artificial intelligence with a new set of regulations targeting AI companionship platforms and customisable chatbot ...

Earlier this year, the Cyberspace Administration of China (CAC) launched a nationwide four-month crackdown on AI application misconduct.