Unique approach to AI is designed to better serve customers and businesses without long, costly implementation SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced Intelligent ...

LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

Zendesk on Thursday is rolling out some new ways to provide more tightly integrated customer service experiences. First, Zendesk has bundled various products -- Support, Guide, Chat and Talk -- into ...

BELMONT, Calif., December 02, 2024--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it ...

Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Zendesk, the online customer service platform, has announced a new feature called Embeddables which allows companies to build customer support and engagement features directly into apps, websites and ...

If your company is in the process of considering help desk software, then you know there's a lot to consider. Pricing, features, and usability are among the many characteristics that can leave you ...

Zendesk this week upgraded messaging from an optional add-on to a core part of its customer service offering. The move comes after a surge in demand for messaging as a customer contact channel over ...

Artificial intelligence and customer support appear to be a match made in heaven, as a new Zendesk report points to changing perspectives about the controversial tech across the industry. Customer ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their ...