Your online reputation is what users can learn about your brand within a few seconds. But today, it’s not only about what users might think. We also need to care about AI. In this article, you will ...

Welcome back to Reputation Management! We are again revealing the underbelly of local automotive retailers—places like car ...

In the digital age, maintaining a positive online reputation is crucial for businesses, as customer reviews on the internet heavily influence brand perception and purchasing decisions. This article ...

Reputation now depends less on direct communication and more on how you’re interpreted by generative AI models.

Online Reputation Management (ORM) is the strategic process of shaping how individuals or businesses are seen across the internet. At its core, ORM focuses on managing what shows up in search results, ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Consumer feedback has a significant hand in shaping the public ...

In 2024, brands are encountering a variety of challenges that can impact their reputation. Their decisions are under close scrutiny and require strategic foresight to effectively manage these issues.

Question: Where’s the best place to hide a dead body (or a damaging article about your brand)? Answer: On page 2 of Google search — well, until now. Transparency reigns: Focus on user needs, provide ...

In 2026, your brand’s online reputation is often the first point of contact between you and potential customers, long before they ever visit your website or con ...

Reputation management is one way of outsmarting your competition, gaining new customers, building loyalty, and increasing sales. Reputation includes how your employees view working for your company, ...

The Reputation Management Association of the Philippines, the country’s leading authority on reputation management and strategic communication, recently released its annual forecast outlining the ...